/* Shared repair case presentation. All role and audience checks are server-side. */
.tl19-case{color:#10234d;max-width:1440px;margin:auto}
.tl19-case .tl7-job-header{padding:20px 24px!important;border:1px solid #d6e5f1!important;border-top:0!important;border-radius:15px!important;background:#fff;margin:0 0 12px;align-items:center}
.tl19-case .tl7-job-header h1{font-family:system-ui,-apple-system,sans-serif!important;font-size:28px!important;line-height:1.2;letter-spacing:-.8px;margin:10px 0 6px!important;color:#10234d}
.tl19-case .tl7-job-header p{font-size:13px;line-height:1.4;margin:0!important;color:#536f8c}
.tl19-case .tl7-job-header .badge{font-size:12px;background:#edf3ff;color:#3265b5;white-space:normal;margin:0;padding:8px 12px}
.tl19-progress{padding:8px 24px 14px}.tl19-step{display:none}
.tl19-case .tl7-progress{display:flex;overflow:visible;margin:0!important;padding:0!important;gap:0;width:100%}
.tl19-case .tl7-progress li{display:flex;flex-direction:column;align-items:center;gap:7px;min-width:0;flex:1;font-size:12px;line-height:1.35;text-align:center}
.tl19-case .tl7-progress li b{font-weight:500}.tl19-case .tl7-progress li.current b{font-weight:750}
.tl19-case .tl7-progress li span{position:relative;z-index:1;width:30px;height:30px}
.tl19-case .tl7-progress li:after{display:block;position:absolute;left:50%;top:15px;width:100%;height:1px;margin:0;z-index:0;background:#cfdeed}
.tl19-case .tl7-progress li:last-child:after{display:none}
.tl19-status{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:48px;margin:0 0 14px;padding:8px 14px;border:1px solid #d9e8f5;border-radius:10px;background:#e7f3ff;font-size:13px;font-weight:650}
.tl19-status a{font-size:12px!important;padding:8px 12px!important;min-height:36px!important;line-height:20px;white-space:nowrap}
.tl19-case .tl7-workspace{display:grid;grid-template-columns:minmax(0,1fr) 285px;gap:16px;align-items:start}
.tl19-case .tl7-sections{display:flex;align-items:center;gap:6px;margin:0 0 12px;padding:0;border-bottom:1px solid #d6e5f1;overflow:visible;flex-wrap:wrap}
.tl19-case .tl7-sections .tl19-tab{display:inline-flex;align-items:center;justify-content:center;padding:12px 13px;min-height:44px;margin:0;background:transparent;border:0;border-radius:0;border-bottom:3px solid transparent;color:#526c8b;font-size:13px;text-decoration:none;white-space:normal;text-align:center}
.tl19-case .tl7-sections a.current{border-bottom-color:#246beb;color:#075fe4;font-weight:750;background:transparent}
.tl19-more,.tl19-short-label{display:none}
.tl19-case .tl5-conversation{padding:16px!important;border:1px solid #d6e5f1;border-radius:14px;background:#fff;margin:0}
.tl19-case .tl7-conversation-head{padding:0!important;margin:0!important;background:transparent!important;border:0;display:block}
.tl19-case .tl7-conversation-head>h2{display:none}
.tl19-case .tl7-audience{display:flex;align-items:end;gap:10px;flex-wrap:wrap;margin:0;padding:0;background:transparent;border:0;width:100%}
.tl19-case .tl7-audience label{display:flex;align-items:center;gap:10px;flex:1;margin:0;font-size:12px!important;min-width:180px;color:#496787}
.tl19-case .tl7-audience select{width:auto;flex:1;min-width:0;max-width:100%;min-height:38px;padding:8px 30px 8px 10px;font-size:13px!important;border:1px solid #cbdbea;border-radius:8px;background:#fff}
.tl19-case .tl7-audience-note{font-size:11px!important;line-height:1.4;margin:8px 0;color:#526b85}
.tl19-case .tl16-message-tools,.tl19-case .tl16-quick-replies{padding:0;background:transparent;border:0;margin:4px 0}
.tl19-case .tl16-message-tools>summary,.tl19-case .tl16-quick-replies>summary{min-height:32px!important;font-size:11px;padding:5px 0}
.tl19-case .tl16-quick-replies{margin:4px 0 6px}
.tl19-case .tl5-message-list{min-height:190px;max-height:48vh;padding:4px!important}
.tl19-case .tl7-message{padding:10px 14px!important;margin:10px 0 16px!important;max-width:86%;border:0!important;border-radius:12px!important}
.tl19-case .tl7-message p{font-size:14px;line-height:1.55;margin:6px 0 0}
.tl19-case .tl7-message img{max-height:180px;object-fit:contain;border-radius:9px}
.tl19-case .tl5-conversation>form.tl4-form{display:flex;align-items:end;gap:8px;flex-wrap:wrap;padding:10px!important;background:#fff;border:1px solid #d7e5f3;border-radius:12px;margin:10px 0 0}
.tl19-case .tl7-message-label{flex:1 1 220px;margin:0!important;font-size:0!important;min-width:0}
.tl19-case .tl7-message-label textarea{display:block;margin:0!important;min-height:46px!important;height:46px;max-height:180px;resize:vertical;font-size:14px!important;line-height:1.4;padding:11px!important;border:1px solid #d7e5f3;border-radius:9px}
.tl19-case .tl5-conversation>form.tl4-form>button{min-height:44px!important;padding:10px 14px!important;margin:0;order:2}
.tl19-case .tl7-attachments{order:3;flex:1 1 100%;margin:0!important}
.tl19-case .tl7-attachments>summary{min-height:32px!important;font-size:12px;padding:4px 0}
.tl19-case .tl7-language-note{order:4;flex-basis:100%;margin:3px 0 0;font-size:11px!important}
.tl19-case .tl7-sidebar{display:block}
.tl19-case .tl7-sidebar .panel{padding:16px!important;border-radius:13px;margin:0 0 12px;background:white}
.tl19-case .tl19-overview>summary{font-size:16px;font-weight:750;min-height:32px!important;cursor:pointer}
.tl19-case .tl7-facts{margin:12px 0 0;display:block}.tl19-case .tl7-facts>div{padding:9px 0;border-bottom:1px solid #e7eef6}.tl19-case .tl7-facts dt{font-size:11px;color:#5a7390}.tl19-case .tl7-facts dd{margin:4px 0 0;font-size:13px;color:#10234d;overflow-wrap:anywhere}
.tl19-case .tl-resolution{border:0;background:transparent!important}.tl19-case .tl-resolution h2{font-size:13px;margin:0}.tl19-case .tl-resolution>p{font-size:11px}
.tl19-case .tl17-next{padding:12px 16px!important;margin:0 0 12px;background:#e7f3ff;border-radius:10px}
.tl19-case .tl17-next h2{font-size:14px;margin:0!important}.tl19-case .tl17-next p{font-size:12px;line-height:1.4;margin:6px 0!important}
.tl19-search-toggle{display:none}
@media(max-width:1000px){.tl19-case .tl7-workspace{grid-template-columns:minmax(0,1fr) 245px}.tl19-case .tl7-sections .tl19-tab{padding-inline:8px;font-size:12px}}
@media(max-width:800px){
 .tl19-case .tl7-job-header{padding:15px!important;gap:10px;margin-bottom:8px}
 .tl19-case .tl7-job-header h1{font-size:23px!important;margin:8px 0!important;overflow-wrap:anywhere}
 .tl19-case .tl7-job-header .badge{font-size:10px;padding:6px 8px;max-width:105px}
 .tl19-progress{padding:5px 8px 12px}.tl19-step{display:block;font-size:12px;font-weight:650;margin:0 0 10px!important}
 .tl19-case .tl7-progress li{font-size:10px;gap:5px}.tl19-case .tl7-progress li span{height:23px;width:23px;font-size:10px}.tl19-case .tl7-progress li:after{top:11px}
 .tl19-case .tl7-workspace{display:flex;flex-direction:column;gap:14px}.tl19-case .tl7-main{width:100%}.tl19-case .tl7-sidebar{width:100%;display:block;order:1}
 .tl19-case .tl7-sections{display:grid;grid-template-columns:1fr 1fr 1fr;gap:0;overflow:visible;position:relative}
 .tl19-case .tl7-sections .tl19-tab{padding:10px 5px;white-space:nowrap;font-size:13px}
 .tl19-full-label{display:none}.tl19-short-label{display:inline}
 .tl19-case .tl7-sections .tl19-desktop-tab{display:none}
 .tl19-more{display:block;position:relative;margin:0}.tl19-more>summary{list-style:none;display:flex;align-items:center;justify-content:center;min-height:44px;padding:10px 5px;font-size:13px;color:#496787;cursor:pointer;border-bottom:3px solid transparent}
 .tl19-more>summary::-webkit-details-marker{display:none}.tl19-more>summary.current{color:#075fe4;border-bottom-color:#246beb;font-weight:750}
 .tl19-more>div{position:absolute;right:0;top:100%;min-width:210px;background:#fff;z-index:12;border:1px solid #d6e5f1;box-shadow:0 8px 25px #16396320;border-radius:10px;padding:5px}
 .tl19-more a{display:block;padding:13px;color:#27486c;text-decoration:none;font-size:14px}.tl19-more a.current{background:#edf5ff}
 .tl19-case .tl5-conversation{padding:12px!important}.tl19-case .tl7-audience label{font-size:11px!important;min-width:0;flex-basis:100%;gap:8px}
 .tl19-case .tl7-audience select{font-size:16px!important;min-height:40px;max-width:100%}
 .tl19-case .tl5-message-list{min-height:160px;max-height:48dvh;overflow:auto}
 .tl19-case .tl7-message{max-width:95%;padding:10px 12px!important}.tl19-case .tl7-message p{font-size:15px;line-height:1.5}
 .tl19-case .tl7-message-label{flex-basis:calc(100% - 95px)}.tl19-case .tl7-message-label textarea{font-size:16px!important}
 .tl19-status{padding:8px 10px;font-size:12px}.tl19-status a{font-size:11px!important;padding:7px 10px!important;white-space:normal;max-width:140px;text-align:center}
 .tl19-case-page.tl18-agent .tl18-header{height:72px;flex-wrap:nowrap}
 .tl19-case-page.tl18-agent .tl4-content{padding-top:72px}
 .tl19-case-page.tl18-agent .tl18-header form.agent-filters{display:none!important}
 .tl19-case-page.tl18-agent .tl18-header.tl19-search-open{height:124px;flex-wrap:wrap}
 .tl19-case-page.tl18-agent:has(.tl19-search-open) .tl4-content{padding-top:124px}
 .tl19-case-page.tl18-agent .tl18-header.tl19-search-open form.agent-filters{display:flex!important}
 .tl19-case-page .tl19-search-toggle{display:flex;align-items:center;justify-content:center;min-width:40px;min-height:40px;background:transparent;border:0;color:#10234d;padding:8px;border-radius:8px}
 .tl19-case-page.tl18-agent .tl18-header nav{gap:8px}
 .tl19-case-page.tl18-agent .tl18-brand{font-size:21px;gap:7px}
}
@media(max-width:360px){.tl19-case .tl7-audience label{flex-direction:column;align-items:stretch}.tl19-case .tl7-job-header{flex-wrap:wrap}.tl19-case-page.tl18-agent .tl18-brand{font-size:18px}.tl19-case-page.tl18-agent .tl18-header{padding-inline:10px;gap:4px}}

.tl19-case .tl7-sidebar{display:flex;flex-direction:column}.tl19-case .tl7-sidebar>.tl-resolution{order:3}

/* Inactive assistance retains a polling marker without a duplicate status panel. */
.tl19-case .tl8-assistance[hidden]{display:none!important}
/* Conversation-first tenant help, before a repair is logged. */
.tl21-start{max-width:850px;margin:0 auto;padding:22px;background:#fff;border:1px solid #d8e7f4;border-radius:18px;color:#10234d}
.tl21-greeting{display:flex;gap:14px;align-items:start}.tl21-spark{display:grid;place-items:center;width:44px;height:44px;flex:0 0 44px;border-radius:14px;background:#e7f3ff;color:#176de1;font-size:26px}
.tl21-greeting h1{font-size:28px!important;line-height:1.25;margin:5px 0 12px!important;color:#10234d;letter-spacing:-.6px}.tl21-greeting p{font-size:14px;line-height:1.6;margin:0 0 8px;color:#496983}.tl21-greeting>div>p:first-child{font-size:12px;font-weight:750;color:#2566ba}
.tl21-explainer,.tl21-privacy{font-size:13px;line-height:1.6;color:#526b83}.tl21-start-form{padding:14px 0;margin:0;background:transparent;border:0}.tl21-start-form label{font-size:14px}.tl21-start-form textarea{width:100%;min-height:95px;font-size:16px}.tl21-start-form .r-input-options{margin:12px 0}.tl21-start-form>button{margin-top:14px}.tl21-emergency{font-size:12px;line-height:1.5;color:#8c3446;padding-top:12px;border-top:1px solid #e1eaf2}
.tl21-resume{display:grid;gap:5px;padding:14px 16px;border:1px solid #bcd8f3;border-radius:12px;background:#eaf5ff;text-decoration:none;margin:12px 0;color:#16559c;font-size:13px}.tl21-resume strong{font-size:15px}.tl21-resume span{font-size:12px}
.tl21-intake{max-width:900px}.tl21-intake .tl7-conversation-head,.tl21-intake .tl16-message-tools{display:none}.tl21-intake .tl5-message-list{max-height:55dvh;min-height:180px}.tl21-intake .tl7-audience-note{margin:0 0 10px!important}.tl21-intake .tl7-attachments[open]{padding:4px 0}.tl21-intake .tl7-message img{max-height:200px}
.tl21-handover{display:flex;flex-wrap:wrap;gap:10px;align-items:center}.tl21-handover>p{flex:1 1 100%;font-size:14px;line-height:1.5}.tl21-handover form{margin:0}.tl21-handover button{min-height:44px}.tl21-finished{padding:16px;background:#eaf5ff;border-radius:12px;margin-bottom:12px}.tl21-finished h2{font-size:20px}.tl21-finished p{font-size:14px;line-height:1.5}
@media(max-width:600px){.tl21-start{padding:17px}.tl21-greeting{gap:10px}.tl21-greeting h1{font-size:23px!important}.tl21-start-form .r-input-options{display:grid;grid-template-columns:1fr!important;gap:8px}.tl21-start-form .r-file-button{min-width:0}.tl21-intake .tl5-message-list{max-height:50dvh}.tl21-intake .tl7-message{max-width:100%}.tl21-greeting p{font-size:13px}}